The majority of complaints about the curriculum, and every day concerns, will be dealt with in informal discussion with parents and settled amicably, with the school staff and the Headteacher. In those few cases where the complainant still remains dissatisfied, the arrangements provide for the referral of most complaints to a small panel of Sub- Committee members of the Governing Body.
For complaints about religious education or collective worship, however, the procedures at the final stage are different and the referral of the complaint will be to a panel of members of the diocesan authorities.
Investigating and responding to complaints about schools is the responsibility of the governing body of each school. All Oldham schools have a School Complaints Procedure for addressing the concerns of parents/carers or other members of the community.
Make a complaint
Discuss your concern with the class teacher or member of staff concerned. Most concerns can be addressed at this stage. If you are still unhappy, contact the school to arrange an appointment to discuss your concerns with the Headteacher (Mrs K Swift) or Deputy Headteacher (Miss S Butterworth).
Take unresolved complaints further
You can make a formal complaint in writing to:
St Agnes Complaints Policy
To visit our policies page and view a full copy of our Complaints Policy, please click on the link below.
Complaints for the local authority
Contact the Senior Children's Complaints Officer about the following issues:
Delivery of the National Curriculum
The provision of religious education and collective worship (with the exception of church (aided) schools)
School admissions or exclusions
Special educational needs assessments
Child protection issues and allegations of child abuse
Senior Children's Complaints Officer?
For complaints handled by the local authority.
Tel 0161 770 1129